Courtagen Care | Financial Assistance PlanCourtagen Diagnostics Laboratory understands the costs associated with the management of genetic testing. We will submit the cost of the testing to your commercial insurance company, but many times patients are left with out-of-pocket expenses such as a large deductible or co-insurance.
Courtagen Diagnostics Laboratory (“Courtagen”) is committed to providing actionable clinical information for the diagnosis of pediatric neurological and metabolic disorders. The Courtagen Care Financial Assistance Plan (“Courtagen Care”) provides financial assistance to patients based upon a demonstrated financial need who have some level of commercial insurance but are unable to pay for a portion of their our of pocket expenses not covered by their insurance company. Courtagen strives to ensure that financial issues do not prevent patients from seeking or receiving medically necessary care.
Patient assistance is not considered to be a substitute for personal responsibility. Patients must cooperate with Courtagen’s procedures for obtaining financial assistance. Patients are expected to contribute to the cost of their care based on their ability to pay. Individuals with the financial means to pay for Courtagen services are expected to do so in accordance with state and federal law. To determine if a patient qualifies for Courtagen Care, the patient or guarantor must complete the Courtagen Financial Assistance Application
You may receive an email for each patient submitted but only need to apply for Courtagen Care once.
Select ONE of the options below:
NOTE: If you accept financial responsibility, then you will receive a bill for the amount that your insurance company determines is your portion of the costs.
Patient assistance is not considered to be a substitute for personal responsibility. Patients must cooperate with Courtagen’s procedures for obtaining financial assistance. Patients are expected to contribute to the cost of their care based on their ability to pay. This Policy assures access to health care services and protects the assets of financially-needy patients. Individuals with the financial means to pay for co-insurance, co-payments, deductibles, or other amounts owed shall be urged to do so within the guidelines of state and federal law.
Are You Eligible For Courtagen Care?
Courtagen Care may be available to those patients who are unable to pay out-of-pocket expenses not covered by their insurance company. Eligibility will be based upon a determination of financial need. It shall not take into account age, gender, race, social or immigrant status, sexual orientation or religious affiliation. The Courtagen Care Financial Assistance Plan is secondary to all other financial resources available. Refusal to access other available funding will disqualify the patient for eligibility under this Policy.
Determination of Financial Need
Financial need will be determined in accordance with procedures that involve an assessment of financial need and may:
- Include an application process through which the patient or the patient’s guarantor must supply all requested information and documentation relevant to making a determination of financial need.
- Take into account the patient’s family income, available assets, and all other financial resources available to the patient.
- Include a review of the patient’s expenses and obligations, including outstanding medical expenses. Courtagen will use its best efforts to process the Courtagen Care application promptly.
After a patient applies using the online application, the patient will be notified via email that your request has been received. A second email will be sent within seven business days to inform you whether or not you qualify. If the patient chooses to complete a paper application, Courtagen will notify the patient in writing within 30 days of receipt of a completed application. The test will not be run until the application is completed and reviewed by Courtagen. A note will be entered into the patient’s account to highlight that a Courtagen Care application is pending.
If a patient is denied assistance and feels there are extenuating circumstances that Courtagen did not consider, the patient may appeal in writing within 10 calendar days of receiving the notice of denial.
Courtagen does not accept Medicaid, Medicare, or TriCare/Champus; patients covered by these plans are not eligible for the Courtagen Care Financial Assistance Plan.
If the patient's insurance provider pays the patient directly for services performed by Courtagen, the patient must forward that payment to Courtagen immediately.
If the patient has any questions related to Courtagen testing or Courtagen Care, please email or call 877-395-7608.